Privacy Policy
Last updated: November 12, 2025
Our Commitment to Your Privacy
At Story Arc, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We believe in transparency and want you to understand your rights and how your information is handled. Please read this policy carefully, and contact us if you have any questions.
Information We Collect
Information You Provide Directly
When you interact with our services, you may provide us with information including:
- • Contact information such as name, email address, and phone number when you fill out contact forms
- • Project details and requirements when you inquire about our services
- • Communication preferences and feedback you provide
- • Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect certain information including:
- • Device information such as browser type, operating system, and device identifiers
- • Usage data including pages visited, time spent on pages, and navigation patterns
- • IP address and general location information
- • Referral sources and search terms that led you to our site
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze website performance. For detailed information about our cookie practices, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes including:
- • Providing and improving our narrative design services
- • Responding to your inquiries and communicating about projects
- • Sending relevant information about our services, with your consent
- • Analyzing website usage to improve functionality and user experience
- • Protecting against fraud, unauthorized access, and security threats
- • Complying with legal obligations and enforcing our terms
- • Conducting research and analytics to better understand our audience
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
When you provide explicit consent for specific processing activities such as marketing communications or non-essential cookies.
Contract Performance
When processing is necessary to fulfill our contractual obligations or take steps at your request before entering into a contract.
Legitimate Interests
When we have legitimate business interests that do not override your rights, such as improving our services and preventing fraud.
Legal Obligations
When we must process data to comply with legal requirements, court orders, or regulatory obligations.
Information Sharing and Disclosure
We may share your information in the following circumstances:
- • With service providers who assist in operating our website and providing services, bound by confidentiality agreements
- • With analytics and advertising partners to improve our marketing and understand user behavior
- • When required by law or to respond to legal process, court orders, or government requests
- • To protect our rights, property, safety, or that of our users and the public
- • In connection with business transfers such as mergers, acquisitions, or asset sales
We do not sell your personal information to third parties for their marketing purposes.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your information including:
- • Encryption of data in transit and at rest using industry-standard protocols
- • Regular security assessments and vulnerability testing
- • Access controls limiting data access to authorized personnel only
- • Secure data storage facilities with physical and digital safeguards
- • Employee training on data protection best practices
While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary depending on:
- • The nature of the information and purposes for which it was collected
- • Legal, regulatory, or contractual requirements for retention
- • Our legitimate business interests such as fraud prevention
When data is no longer needed, we securely delete or anonymize it according to industry standards.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restriction
Request limitation of processing your personal data in certain situations.
Right to Data Portability
Receive your personal data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent for processing that was based on your consent.
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.